Terms and Conditions

Terms and Conditions

These Terms and Conditions are issued by Eclipse Retail Ltd, trading as Nebula Nugs.

Welcome to nebula-nugs.com (referred to as "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our e-commerce website and the purchase of our products. By accessing our website or placing an order, you agree to comply with these Terms. Please read them carefully.

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom of Great Britain and Northern Ireland, and any disputes will be resolved under the jurisdiction of United Kingdom of Great Britain and Northern Ireland courts.


1. General Information

1.1. Eligibility

  • You must be at least 18 years old to use our website and place an order.
  • By placing an order, you confirm that you are legally capable of entering into binding contracts.

1.2. Modification of Terms

  • We reserve the right to modify these Terms at any time. Changes will take effect upon posting on our website. It is your responsibility to review the Terms periodically.


2. Products

2.1. Description

  • Our primary product offerings include mylar bags with graphic designs.
  • We strive to provide accurate product descriptions and images. However, slight variations in color or design may occur due to differences in display settings or production processes.


3. Ordering Process

3.1. Placing an Order

  • Orders can be placed through our website by selecting your desired products and completing the checkout process.
  • You are responsible for providing accurate and complete information during the ordering process, including shipping details.

3.2. Payment Methods

  • We accept payments via the following methods:
    • Bank Cards (Visa, Mastercard, etc.)
    • PayPal
    • Cryptocurrency (e.g., Bitcoin, Ethereum)
  • All payments are processed securely. We do not store sensitive payment information.

3.3. Order Confirmation

  • After placing your order, you will receive an email confirmation. This email does not constitute acceptance of your order; it serves as acknowledgment of receipt.

3.4. Order Acceptance

  • We reserve the right to accept or cancel any order for any reason, including stock availability, payment issues, or suspected fraud.


4. Shipping and Fulfillment

4.1. Fulfillment Partner

  • Orders are fulfilled through third-party couriers managed by Amazon Multi-Channel Fulfillment (MCF).

4.2. Shipping Times and Costs

  • Estimated shipping times and costs are displayed during checkout.
  • Delivery times may vary based on your location and courier services.

4.3. Tracking Information

  • Once your order is shipped, you will receive tracking details via email to monitor your delivery status.

4.4. Delivery Issues

  • We are not responsible for delays caused by couriers, customs, or other circumstances beyond our control.
  • If your package is lost or damaged during transit, please contact us promptly to initiate an investigation.


5. Returns, Refunds, and Exchanges

5.1. Eligibility for Returns

  • Returns are accepted for defective or damaged products within 14 days of delivery.

5.2. Process

  • To request a return, email our customer service team at [support@nebula-nugs.com] with your order details and proof of the issue.
  • Approved returns must be shipped back in their original packaging.

5.3. Refunds

  • Refunds will be issued to the original payment method upon receipt and inspection of the returned item.
  • Cryptocurrency payments will be refunded at the equivalent USD value at the time of refund processing.


6. Intellectual Property

6.1. Website Content

  • All content on our website, including text, images, graphics, and logos, is our intellectual property or used with permission.
  • You may not reproduce, distribute, or exploit any content without our prior written consent.


7. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • Our total liability shall not exceed the total amount paid for the products in question.


8. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.


9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of United Kingdom of Great Britain and Northern Ireland, and any disputes will be resolved under the jurisdiction of United Kingdom of Great Britain and Northern Ireland courts.


10. Contact Us

  • For any questions or concerns about these Terms or your orders, please contact us at:
    • Email: [support@nebula-nugs.com]


By using our website and placing an order, you agree to these Terms and Conditions. Thank you for choosing nebula-nugs.com for your mylar bag needs!